Frequently Asked Questions
Everything you need to know about bringing Fairmont quality home.
What is the standard shipping timeframe for furniture items?
Most furniture and large home decor items are processed within 3-5 business days and typically arrive within 7-14 business days depending on your location and selected delivery method.
Do you offer White Glove Delivery services?
Yes, Fairmont Store offers White Glove Delivery for premium furniture pieces, which includes inside placement, assembly in your room of choice, and removal of all packaging materials.
What is your return policy for home textiles and bedding?
We accept returns on unused and unwashed bedding, towels, and textiles within 30 days of delivery. Items must be in their original packaging to qualify for a full refund.
Are your wood products sustainably sourced?
At Fairmont Store, we are committed to sustainability. Our wood furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary fabric and leather swatches for our Made-to-Order upholstery collections so you can ensure the color and texture perfectly match your space.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.