Returns & Exchanges
At Fairmont Store, we want you to be completely satisfied with your home decor and furniture selections. If a piece isn't the perfect fit for your space, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original boxes with all protective padding to ensure they are not damaged during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your parcel.
Drop Off and Refund
Leave your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing